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Krasnodarskiy kray, Bolshoy Sochi, Adler district, Ulyanova Street, 22

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8 800 350-35-55

The unified reference number of the Atlant hotel chain

8 800 350-35-55

Booking Department

+7 918 405-68-62
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Legal information

Rules for the provision of hotel services

General provisions

These rules establish mandatory standards of conduct for citizens residing in the ATLANT hotel chain (hereinafter referred to as the hotel). The rules have been developed in accordance with the "Rules for the Provision of Hotel Services in the Russian Federation" (as amended). Resolutions of the Government of the Russian Federation dated 09.10.2015 No. 1085) and regulate relations in the field of providing services at the hotel.

The hotel's operating mode is round–the-clock.

Payment procedure for reservations and accommodation

Russian citizens can be accommodated only if they have a passport, while foreign citizens can be accommodated if they have a passport, visa, and migration card. The room is provided to the guest upon full payment of the cost at the time of check-in. Registration of individual residence of minor children over the age of 14 in a hotel is carried out on the basis of a written consent on the separation of a legal representative (parent, adoptive parent, guardian), certified by a notary, and a document certifying the identity of the minor.

Guests arriving with pets are not allowed to check in.

Payment for accommodation and additional services is carried out at free contractual prices approved by the hotel management.

The accommodation fee is charged according to a single check–out time - from 15:00 of the current day local time. Check–out time is 12:00.

In case of a delay in the guest's departure, the accommodation fee is charged in the following order:

  • no more than 6 hours after 12:00 – hourly rate;
  • more than 6 hours – 50% of the cost of the day;

The accommodation of early arrivals and the extension of the stay beyond the booked and paid period is not guaranteed and is provided subject to availability.

A fee is charged for the actual downtime of the room (room space). If you are more than a day late, the reservation will be cancelled.

If you cancel a paid room less than a day before check-out, you will be charged a fee equal to the cost of one night's stay.

If any breakdowns or defects are found in the room, please inform the administrator immediately. Otherwise, the guest is financially responsible for them.

In case of material damage to the hotel, a fee will be charged according to the price list.

There is no charge for children aged from 0 to 3 years old without providing a place.

For children aged 4 years and older, an additional fee is charged according to the selected hotel.

When booking or checking in freely, the guest chooses the room category, and the right to choose a specific room of this category remains with the reception and accommodation service.

At the request of the guest, guests can stay in the hotel lobby from 10:00 to 23:00 hours, subject to registration on the basis of an identity document (passport).

Hotel rules

In order to ensure the order and safety of guests in the hotel, it is prohibited to:

  • to leave strangers in the room in their absence;
  • being drunk;
  • smoking is prohibited on the territory of the hotel;
  • to throw garbage and bottles out of the hotel windows;
  • rearrange and remove furniture and bedding from the room;
  • use foreign objects as plugs for the drain holes of bathtubs.

All guests staying at the hotel are required to observe silence from 23:00 to 06:00 local time.

In case of non-compliance by the guest with the above requirements of these Rules, the administration has the right to evict the guest ahead of schedule, in this case the funds will not be refunded to the guest. At the same time, the administration has the right to apply to law enforcement agencies in order to protect the rights and legitimate interests of other residents.

The rights and obligations of the consumer of hotel services:

  • comply with fire safety regulations;
  • observe the established order of living, cleanliness, close the water taps at the end of use, windows, turn off lighting fixtures, TV; when leaving, lock the room with a key;
  • inform the hotel administration immediately if personal items are missing from the room in order to take measures to find them;
  • to compensate for damage in case of loss or damage to hotel property, according to the current price list for damage to hotel property, in accordance with the legislation of the Russian Federation, as well as to be responsible for other violations;
  • upon departure, make a full payment for the services provided;
  • to give the room to the maid at the departure from the hotel;
  • register incoming guest visitors during the day;
  • pay for your own and visitors' accommodation in a timely manner;
  • observe peace and quiet after 23:00.

In case of loss, damage or destruction of the property of the hotel, the resident and the hotel administrator draw up an appropriate act.

Duties and responsibilities of the hotel

The hotel administration ensures proper maintenance and sanitary condition of all premises and territories.

The hotel offers guests additional services for a fee at their request, according to the approved price list for services.

The hotel administration is not responsible for the safety of documents, money, valuables, jewelry left in the room. Jewelry, money, documents, etc. must be stored in the room's safe.

In case of discovery of forgotten items, the hotel takes measures to return them to their owners. If, within six months from the moment of reporting the discovery to the police, the person authorized to receive the found item is not identified or does not declare his right to the item himself, the finder of the item acquires ownership of it (Civil Code of the Russian Federation h 1, 2, 3)

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